Dubai, UAE – The General Directorate of Residency and Foreigners Affairs – Dubai (GDRFA) achieved top honors at the prestigious HBC 2024 International Awards held on November 9th in Riyadh, Saudi Arabia. As the Silver Sponsor for the HBC 2024 Awards cycle, GDRFA-Dubai demonstrated its unwavering support for advancing global excellence and innovation.

The ceremony celebrated international excellence and drew distinguished guests, including H.E. Lieutenant General Mohammed Ahmed Almarri, Director General of the General Directorate of Residency and Foreigners Affairs – Dubai; H.E. Dr. Engineer Saad bin Ahmed Al Muhannadi, President of Qatar’s Public Works Authority; H.E. Dr.Wahdan Al Qadi, CEO of the Saudi Investment Fund for Eventsand Dr. Emmanuel Cerroni, Director General of HBC.

GDRFA-Dubai’s recognition at the awards highlights its commitment to organizational excellence, innovation, and sustainable practices. As a key contributor and supporter of this globally celebrated event, GDRFA-Dubai continues to set a benchmark for excellence in public service and institutional leadership.

Congratulations to GDRFA-Dubai for its outstanding achievements and continued dedication to fostering excellence at the highest international standards.

Achievements of GDRFA-Dubai at HBC 2024:

• Executives Diamond Award: H.E. Almarri Lieutenant General Mohammed Ahmedwas celebrated for his exemplary leadership in overseeing transformative initiatives that align GDRFA-Dubai with global standards. His strategic direction has bolstered the organization’s effectiveness and ability to deliver exceptional services to residents and visitors alike.
• Innovative Idea Diamond Award: General Directorate of Residency and Foreigners Affairs – Dubai received this award for its groundbreaking initiatives that focus on creative solutions to improve service delivery and operational processes, reinforcing their commitment to innovation and public service excellence.
• Customer Care Gold Award: Awarded for its commitment to customer satisfaction, GDRFA-Dubai’s innovative approaches, such as the implementation of a Customer Happiness Charter, have raised the bar in customer service, ensuring a streamlined, user-friendly experience.
• Business Agility Gold Award: Recognized for its adaptive framework that allows rapid response to changing needs, GDRFA-Dubai’s operational agility enhances resilience and maintains service continuity, even in dynamic and high-demand situations.
• Organizational Diamond Award: This award highlights GDRFA-Dubai’s strong organizational structure, focusing on sustainability and long-term development. GDRFA-Dubai’s commitment to robust management practices ensures operational excellence and sustainable growth.

Shortlisted Recognitions: GDRFA-Dubai was also shortlisted in the HBC AI and HBC Supply Chain categories, further underscoring its contributions to these fields.

Event Highlights:

The HBC 2024 Awards recognized 60 winners across 28 categories, representing over 5,000 assessment hours and 3,741 applications. With the global launch of the Intelligent Sustainable Excellence (ISE) Model and the introduction of the HBC Quality of Life Award, the event underscored a commitment to advancing standards that enhance societal well-being.

Congratulations to the General Directorate of Residency and Foreigners Affairs – Dubai and its awardees for their accomplishments. These awards underscore their dedication to excellence, innovation, and sustainability in public service.

For more information, please visit https://www.hbcworld.org/cases

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