Austin, TX – May 19, 2025 – The Steam Team of Austin, a leader in restoration, cleaning, and disaster recovery services for over 40 years, is proud to announce the launch of its Emergency Response Program (ERP), tailored specifically for commercial clients. This innovative offering is designed to provide fast, efficient, and stress-free emergency response through a powerful new one-click mobile app available on both iPhone and Android devices.
With a single tap, commercial clients can instantly notify The Steam Team of a fire, flood, mold issue, or other facility emergency — triggering a rapid deployment of certified technicians, project managers, and restoration crews, 24/7, 365 days a year.
“Time is everything in an emergency,” said David Marquardt, co-founder of The Steam Team. “We’ve spent decades responding to disasters across Central Texas. This new app allows us to mobilize in minutes instead of hours, helping our commercial partners minimize downtime, damage, and disruption.”
Built for Business Continuity
The Emergency Response Program was created with property managers, building engineers, healthcare facilities, hotels, schools, and multi-site commercial clients in mind. The goal is simple: simplify the emergency process and provide immediate access to trusted professionals when it matters most.
Through the app, clients can:
Report emergencies instantly via the One-Click Dispatch feature
Upload photos or videos of the damage
Share GPS-based location tagging
Connect with a dedicated account manager
Access a digital dashboard of response history, service reports, and ongoing claims
This real-time connection ensures The Steam Team can dispatch the right crews — equipped with the right gear — to the right location faster than ever before.
Always On. Always Ready.
Emergencies don’t wait for business hours, which is why The Steam Team’s ERP App is backed by a 24/7 command center. Whether it’s a burst pipe at midnight or smoke damage over a holiday weekend, certified restoration experts are always on call and ready to respond.
“It’s peace of mind in your pocket,” said Kristen Wells, Director of Commercial Accounts. “Our clients told us they wanted one number to call — or better yet, one button to push — when disaster strikes. We listened and built a solution that’s proactive, easy to use, and instantly effective.”
App Features at a Glance
One-Click Emergency Notification – Instantly notify The Steam Team’s emergency line with a single tap.
Photo & Video Uploads – Send real-time visuals to speed up assessment and mobilization.
GPS Location Sharing – Automatically share exact location to avoid delays or confusion.
Contact Directory – Keep your entire building response team connected in one place.
Service History & Documentation – Track every job, response time, and technician visit in one secure portal.
Custom Alerts & Notifications – Get real-time updates on job status, arrival times, and resolution reports.
A Trusted Partner for Commercial Property Owners
With decades of experience serving Texas businesses, The Steam Team has earned its reputation as the go-to emergency restoration service for companies that can’t afford delays. Their team of certified technicians is trained in water extraction, fire and smoke restoration, mold remediation, air duct cleaning, biohazard cleanup, and more.
By enrolling in the ERP, commercial clients also receive:
Priority dispatching
Free on-site inspections and pre-loss planning
Dedicated account management
Custom response protocols for each property
Access to trained CAT (catastrophe) response teams for large-scale losses
“We’re not just responders — we’re partners,” said Marquardt. “Our Emergency Response Program is about building relationships before the emergency happens, so we can act quickly, smartly, and in a way that protects your business and bottom line.”
Tailored to Your Industry
The ERP and app are fully customizable to serve clients across a wide range of industries:
Property Management – Ensure tenant safety and reduce vacancy downtime.
Healthcare – Maintain compliance and safety during emergency mitigation.
Hospitality – Keep your doors open and guest experience intact.
Retail – Minimize lost inventory and operational disruption.
Education – Provide safe, clean environments for students and staff.
Manufacturing/Warehousing – Protect assets, products, and supply chains.
Each account includes a pre-loss assessment and site walk-through, ensuring The Steam Team understands your property before an emergency ever occurs.
Designed & Developed in Texas
The ERP App was developed in partnership with a Texas-based software team, ensuring seamless performance on both iOS and Android platforms. It’s free to download and available exclusively to commercial clients who enroll in the Emergency Response Program.
Clients who sign up by July 31, 2025, will receive a free facility risk assessment, along with a custom digital response plan uploaded directly into the app.
“We believe in technology that serves people,” said Wells. “This app is not about replacing personal service — it’s about enhancing it with tools that help us do what we do best: respond fast and solve problems.”
About The Steam Team
Founded in 1983 in Austin, Texas, The Steam Team has grown into one of the most trusted names in disaster recovery and cleaning services across Central Texas. From commercial restoration to fine rug cleaning, the company combines old-school reliability with new-school technology to deliver results that matter. Locally owned and operated, The Steam Team is built on integrity, service, and commitment to community.
Media ContactCompany Name: The Steam Team Inc.Contact Person: David MarquardtEmail: Send EmailPhone: 5124518326Address:9901 Burnet Rd. City: AustinState: TXCountry: United StatesWebsite: www.thesteamteam.com
