The size of the North American IT services industry is anticipated to increase at a Compound Annual Growth Rate (CAGR) of 7.0% from USD 500.0 billion in 2022 to USD 700.6 billion by 2027. IT services are the use of technical and business expertise to help companies create, manage, and access data and business procedures. It enables the usage of IT as a managed service by a user or line. Only the services that users need may be used and paid for.
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As per vertical, healthcare segment to grow at highest CAGR during the forecast period
The vertical segment is further subsegmented into BFSI, IT and telecom, consumer goods and retail, healthcare, government and defense, media and entertainment, and other verticals. Other verticals include education, chemicals, travel and hospitality, and energy and utilities.
As per vertical, healthcare is expected to grow at the highest CAGR of 8.8% during the forecast period. Many healthcare professionals seek IT support services to preserve essential medical technology’s functionality and enhance their company operations’ efficacy. Healthcare IT services can help with these management practices and provide assurance in events where IT support services are needed. Healthcare IT services typically deal with pharmaceuticals, oncology drugs, specialty drugs, and other medical supplies and equipment for patients. Pharmacy management, biopharmaceutical resources, and services are part of the healthcare IT support system. In the US, IT services assist in meeting different compliance requirements mandated by the Healthcare Information Portability and Accountability Act (HIPAA) and security and application management challenges. IT services can also be useful for other medical operations, such as managing prescriptions and supplies, interacting with patients, and hosting HIPAA-compliant websites.
Sales and marketing, by business function, to grow at highest CAGR during forecast period
The sales and marketing subsegment is expected to grow from 76.5 billion in 2022 to USD 123.2 billion by 2027 at a Compound Annual Growth Rate (CAGR) of 10.0% during the forecast period. Marketers design and oversee marketing initiatives for businesses using IT tools and services. Businesses would gain from these initiatives by having a stronger online presence across a variety of platforms, including the web, company websites, social media, mobile, and email. The ability to improve the customer experience has been made feasible by the rising trend toward personalization and the increased use of the internet and mobile devices. Therefore, businesses choose to enhance the customer experience to address better and comprehend the continuously changing needs of the clients, but this requires the assistance of IT specialists. With IT services, businesses can efficiently design and maintain unique customer journeys and do better sales and marketing.
As per professional services, system integration segment to capture a large market share during forecast period
The professional services segment is further subsegmented into system integration, training and education, and consulting. The system integration market size is expected to grow from USD 217.1 billion in 2022 to USD 283.7 billion by 2027 at a Compound Annual Growth Rate (CAGR) of 5.5% during the forecast period. As a practice, integration links diverse enterprise applications, systems, repositories, and IT environments for the real-time interchange of data and operations. System integration is the process of integrating all of a system’s physical and virtual components within an organization. The physical components are made up of various machine systems, electronic devices, stock, and other physical components. The virtual components consist of data stored in apps, software, and databases. The process of integrating each of these components so that they work together as a single system is the main objective of system integration. The system integration further divides into application integration and infrastructure integration. Application development on a certain technology, platform, or framework, as well as the integration of a suite or solution, would all fall within the application integration sector, whereas the integration of all IT resources needed for a given system is referred to as infrastructure integration. System integration is diversified, with many small and large-scale firms as well as startups. These firms consistently concentrate on establishing long-term alliances with suppliers of infrastructure, components, and equipment, such as Cisco, IBM, TCS, and HPE. System integration is anticipated to grow as organizations concentrate more attention on streamlining operations and integrating them onto a single platform. Further, rapid digitization and centralization are boosting market growth.
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Unique Features in the North America IT Services Market
North America, especially the United States and Canada, boasts one of the most advanced technological ecosystems globally. The region is home to major tech hubs like Silicon Valley, which fosters rapid innovation in cloud computing, AI, machine learning, and cybersecurity. This well-developed infrastructure allows for seamless integration of cutting-edge IT services, giving companies a competitive edge.
There is a strong and growing demand for cloud computing and managed services in North America. Enterprises are increasingly shifting from traditional IT models to cloud-based solutions to enhance flexibility, reduce costs, and scale operations. This trend drives innovation among service providers to offer more sophisticated and secure cloud management platforms.
North America’s IT services market is heavily influenced by complex regulatory frameworks, including HIPAA, CCPA, and GDPR (for international data). This creates a unique need for IT service providers to offer specialized compliance and data governance solutions tailored to various industries such as healthcare, finance, and government.
The market is characterized by the presence of major global players like IBM, Accenture, Cognizant, and Deloitte, leading to intense competition. This competitive environment drives continuous innovation, service diversification, and the acquisition of niche firms to stay ahead in the market.
Major Highlights of the North America IT Services Market
North America holds the largest share of the global IT services market, driven by its mature technology sector and high digital adoption across industries. The United States alone contributes significantly to global IT spending, making the region a strategic hub for both domestic and international service providers.
Organizations across sectors—including healthcare, finance, manufacturing, and retail—are accelerating their digital transformation efforts. This has led to increased demand for services such as application development, cloud migration, data analytics, and IT consulting, fueling market growth.
Cloud computing continues to dominate the IT services landscape in North America. Enterprises are increasingly adopting hybrid and multi-cloud environments to gain flexibility and ensure business continuity. Major cloud service providers like AWS, Microsoft Azure, and Google Cloud play a critical role in shaping this trend.
The rise of remote work and distributed teams has significantly increased the need for managed IT services. Companies are outsourcing IT operations, helpdesk support, and network management to specialized vendors, enabling cost efficiency and operational agility.
Cybersecurity remains a top priority as cyberattacks become more sophisticated. North American companies are heavily investing in advanced security services, such as threat intelligence, endpoint protection, and compliance management, making security services a key growth driver in the market.
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Top Companies in the North America IT Services Market
Some of the major North America IT services market vendors are IBM (US), Hewlett Packard Enterprise (US), Accenture (Ireland), Cisco (US), Wipro (India), HCL Technologies (India), Cognizant (US), Infosys (US), Rackspace (US), TCS (India), Fujitsu (Japan), Capgemini (France), Ericsson (Sweden), Huawei Technologies Co. Ltd. (US), Nokia Networks (Finland), GTT Communications (US), SAP (Germany), DXC Technology (US), NTT Data (Japan), and NEC Corporation (US).
Wipro is a leading global information technology, consulting, and business process service company. It offers services, such as cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies, to help clients adapt to the digital world. It enables ease of integration of IT infrastructure and provides technical support to its clients. The company has a presence in North America, Europe, the Middle East & Africa, and Asia Pacific. Its partner ecosystem includes value-added partners, strategic partners, technical partners, and sales partners. Wipro has a strong clientele across the globe. Its customers include SMEs and large enterprises. The company specializes in consulting, business process outsourcing, business application services, infrastructure management, cloud services, analytics and information management, product and engineering services, mobility, data center managed services, and software application management.
Hewlett Packard Enterprise (HPE) was founded in 2015 and is headquartered in Texas, US. HPE is a business unit of HP. HP was split into two, wherein HP deals with the printer and PC arms of the business, while HPE caters to the enterprise products and services sector. It is a globally recognized edge-to-cloud Platform-as-a-Service (PaaS) enterprise delivering diverse business solutions to organizations worldwide. HPE deals with servers, networks, storage, software, consulting, containerization, and support. HPE’s products and services portfolio extends to automate and also contributes toward simplifying IT operations across business units, including Business Analytics. HPE expands its GreenLake service with a breakthrough Storage-as-a-Service model business transformation and reinvention. It is strongly moving forward toward ethical development and the deployment of AI and its successful, productive, effective, and efficient inclusion in the working paradigm of enterprises across. Currently, it has several channel partners across North America, Europe, and other regions. It has a global presence in North America, Europe, Asia Pacific, Latin America, and Middle East & Africa, with a strong customer base across 120 countries.
Capgemini, headquartered in France, is a prominent player in the North America IT services market, offering a wide array of consulting, technology, and IT services. With a notable presence in North America, Capgemini provides comprehensive solutions spanning digital transformation, cloud services, application development and management, cybersecurity, ERP implementation, and consulting services. Leveraging its deep industry expertise and global delivery capabilities, Capgemini assists businesses across various sectors in harnessing emerging technologies to drive innovation, improve operational efficiency, and enhance customer experiences. Through strategic partnerships and a client-centric approach, Capgemini continues to play a pivotal role in shaping the IT services landscape in North America.
Fujitsu, a major IT services provider headquartered in Japan, maintains a strong presence in the North America IT services market, delivering a wide range of innovative solutions and services. With a focus on infrastructure services, cloud solutions, application services, cybersecurity, digital workplace solutions, and consulting services, Fujitsu caters to the diverse needs of businesses across industries. Leveraging its global expertise and advanced technologies, Fujitsu assists organizations in North America in driving digital transformation, optimizing IT infrastructure, enhancing cybersecurity measures, and improving operational efficiency. Through its commitment to innovation and customer-centric approach, Fujitsu continues to be a key player in shaping the IT services landscape in North America.
SAP, headquartered in Germany, is a leading enterprise software company with a significant presence and impact on the North America IT services market. Offering a wide range of IT solutions and services globally, including North America, SAP specializes in enterprise application software such as ERP, CRM, SCM, HCM, BI, and analytics solutions. Additionally, SAP provides cloud services, PaaS, and consulting services to help businesses in North America drive digital transformation, optimize operations, and improve customer experiences. With its focus on innovation, reliability, and customer satisfaction, SAP continues to be a trusted partner for organizations seeking to leverage technology for growth and success in the North America IT services market.
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